Our Chocolate Privacy Policy

Last updated: September 2025

 

Emporium Norwich is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or use our services. By using our website, you agree to the terms outlined below.

 

1. Collection of Personal Information

We only collect personal data when it is necessary to provide our services. This may include:

 

Your name, email address, phone number, and billing/shipping address (when placing an order);

Payment information (processed securely by third-party gateways; we do not store card details);

Information submitted via contact forms or newsletter subscriptions;

Usage data such as your IP address, browser type, and site activity (via cookies and analytics tools).

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2. Legal Basis for Processing Data

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on one or more of the following legal bases:

 

Consent: e.g. for receiving newsletters or marketing communications;

Contract: to process orders and deliver goods and services;

Legal obligation: to comply with tax or regulatory requirements;

Legitimate interest: to improve our services, detect fraud, or enhance your experience.

 

3. Use of Personal Information

Your personal information may be used to:

Process and fulfil orders, including delivery and payment verification;

Communicate with you regarding your orders or customer enquiries;

Send newsletters or promotional content (only if you have opted in);

Improve our website functionality and user experience through analytics;

Detect fraudulent activity and comply with legal obligations.
 

4. Sharing of Personal Information

We do not sell, rent, or trade your personal data. However, we may share information with:

 

Trusted service providers, such as payment processors and delivery companies, for order fulfilment;

Legal authorities, if required by law or to protect our rights and safety;

Marketing platforms, only if you have given explicit consent for targeted advertising or email campaigns.

All third parties are required to handle your data in compliance with applicable data protection laws.

 

5. Data Protection for Minors

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we discover that data from a child under 16 has been collected, we will delete it promptly.

 

6. Your Rights

You have the right to:

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• Request access to the personal data we hold about you;

• Request corrections or deletion of your data;

• Withdraw your consent at any time (for marketing communications);

• Object to or restrict certain types of data processing;

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are being violated.

• To exercise these rights, please contact us at info@emporiumnorwich.com.
  
  7. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

 

Store user preferences and login sessions;

Analyse website traffic using tools like Google Analytics;

Enhance site security and functionality;

Deliver relevant advertisements (only with your consent).

Managing Cookies:

You can adjust or disable cookies in your browser settings. Please note that disabling cookies may impact certain features of our website.

 

8. Third-Party Services and External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before submitting personal information.

 

9. Data Security and Retention

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include data encryption, secure hosting, and access control.

 

Your data is retained only for as long as necessary to:

 

Fulfil the purpose for which it was collected;

Comply with legal or regulatory obligations.

After this period, your data is securely deleted or anonymised.

 

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our website and services after changes are published implies your acceptance of the revised terms.

 

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us at:

 

Emporium Norwich

Hellesdon Hall Road, NR6 5BB

Email: info@emporiumnorwich.com

 

This Privacy Policy is effective as of September 2025.