Our Chocolate Privacy Policy
Emporium Norwich is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, place an order, or interact with our services. By using our website (whether hosted on Wix or Ecwid), you agree to the practices described below.
1. Information We Collect
We only collect personal information that is necessary to provide our services. This may include:
Your name, email address, phone number, and billing/shipping address when you place an order;
Payment details (processed securely by third-party gateways — we never store card information);
Information submitted through contact forms, booking pages, or newsletter sign-up forms;
Technical and usage data, such as IP address, browser type, device information, and activity on our website (via cookies and analytics tools integrated in Wix and Ecwid).
2. Legal Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:
Consent: for newsletters, marketing emails, or cookie-based analytics;
Contract: to process, prepare, and dispatch your orders and bookings;
Legal obligation: such as tax, accounting, or regulatory requirements;
Legitimate interest: to improve our services, protect our business, and prevent fraud.
3. How We Use Your Information
We use your personal data to:
Process, prepare, and fulfil your orders (including the up to 7 business days preparation period before dispatch);
Verify payments and prevent fraudulent transactions;
Communicate with you regarding orders, bookings, or customer enquiries;
Send newsletters or promotions, only if you have opted in;
Improve website performance, user experience, and security through analytics tools;
Comply with legal and regulatory requirements.
4. Sharing Your Information
We do not sell or trade your personal information. However, we may share essential data with:
Trusted service providers, such as payment gateways (PayPal, Stripe), courier services (Royal Mail), and Wix/Ecwid integrated apps needed to process your order;
Marketing platforms (e.g., Mailchimp), only if you have opted in to receive marketing communications;
Legal authorities, if required to comply with the law or to protect our rights.
All third parties must comply with data protection regulations and handle your information securely.
5. Data Protection for Children
Our website and services are not intended for individuals under 16.
We do not knowingly collect data from minors. If we become aware that information has been collected from someone under 16, we will delete it immediately.
6. Your Rights Under UK GDPR
You have the right to:
Request access to the personal information we hold about you;
Request corrections or deletion of your data;
Withdraw consent for marketing communications at any time;
Object to or restrict certain forms of processing;
Request data portability;
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact: info@emporiumnorwich.com
7. Cookies and Tracking Technologies
Our website uses cookies (via Wix, Ecwid, and integrated apps) to:
Maintain website functionality;
Store user preferences;
Analyse site traffic and performance through tools such as Google Analytics;
Improve security and user experience;
Display relevant marketing content (only with consent).
You can disable or manage cookies in your browser settings. Some site features may not function properly if cookies are disabled.
8. Third-Party Links and Services
Our website may contain links to external websites.
We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies before submitting personal data.
9. Data Security and Retention
We take appropriate security measures to safeguard your information, including encryption, secure hosting, and strict access control.
We retain your personal data only for as long as necessary to:
Fulfil orders and bookings (including the 7-day preparation period and shipping process);
Maintain business and financial records as required by law;
Support customer service and warranty queries.
After this period, your data is securely deleted or anonymised.
10. Updates to This Privacy Policy
We may update this policy when necessary to reflect changes in legislation or our business operations (including adjustments to our processing times or shipping procedures).
Updates will be posted on this page, and your continued use of our website constitutes acceptance of any revised terms.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Emporium Norwich
Hellesdon Hall Road
Norwich NR6 5BB
This Privacy Policy is effective from November 2025.