1. Introduction

Welcome to Emporium Norwich. By accessing our website, purchasing products, or participating in any of our services, you agree to these Terms and Conditions. Please read them carefully. If you do not agree with any part, you must refrain from using our services.

 

2. Site Ownership and Intellectual Property

All content on this website, including but not limited to images, logos, branding, videos, graphics, designs, product names, and text, is the property of Emporium Norwich. It is protected by UK and international copyright laws.

 

You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any information obtained from our site without our prior written consent.

 

3. Eligibility and User Requirements

To use this website and place orders, you must be at least 18 years of age or have the permission and supervision of a parent or legal guardian.

 

By using our site, you confirm that all information you provide is accurate and complete. Misuse of the website, fraudulent activity, or breach of these terms may result in account suspension or legal action.

 

4. Product Availability and Substitutions

All our products are handmade and subject to availability. While we aim to provide exactly what is described, we reserve the right to substitute product flavours or components without prior notice if an ingredient is out of stock or unavailable. Any substitutions will be of equal or greater value.

 

By purchasing from us, you agree to accept such variations.

 

5. Orders, Payment and Shipping

We require 3 to 5 working days for production and order processing.

During peak periods (e.g., Christmas, Easter, Valentine’s Day), processing and delivery times may be extended.

We use Royal Mail and other approved third-party couriers. Delivery times are not guaranteed.

Customers are responsible for providing accurate delivery information. We are not liable for lost or delayed parcels due to incorrect or incomplete addresses.

Payments are accepted via debit/credit cards, PayPal, and other approved payment gateways.

Additional charges may apply for international transactions or currency conversions.

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6. Gift Cards and Vouchers

• Gift cards and promotional vouchers are valid only within their specified date range and applicable only to eligible products or experiences.

• Gift cards and vouchers cannot be used for workshops, masterclasses, or private events.

• Gift cards are valid for in-store and online use (for eligible items).

• Gift card use does not qualify for free shipping on orders over £60. Delivery charges will still apply.

• Vouchers and gift cards can